Front office functions
Companies faced with rapidly growing customer bases, and a focus on service quality, usually require front office support for their customer facing functions. Some of these functions are:
- Help and Support: Services for both employees and customers can efficiently evaluate issues and even offer technical support. Benefits include customer satisfaction, quality improvements, and a better handle on staffing.
- Customer Service: Managing a business the right way means customers are at the top of the priority list.
- Market Survey & Research: Understanding competitors is the first step to growing sustainably. Market behaviour is also critical to making informed decisions.
- Scheduling: Customer service relies heavily on having the right amount of trained staff on hand at all times. Managing resources is a heavy duty job that is best outsourced to established service providers.